Your Privacy Matters at 95bd

01 Introduction

Welcome to the 95bd Privacy Policy. 95bd ("we", "us", "the Platform") is an online betting and casino service accessible at 95bd.io and operated for players in Bangladesh. This Privacy Policy describes how 95bd collects, uses, stores, shares, and protects the personal information you provide when you register an account, make a deposit, place a bet, or otherwise interact with our platform.

This document applies to all users of the 95bd website and any related mobile or app-based interface offered under the 95bd brand. By creating an account or continuing to use the 95bd platform, you acknowledge that you have read this Privacy Policy in full and consent to the data practices described herein. If you do not agree with any part of this policy, you should discontinue your use of the platform and may request account closure by contacting our support team.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding data handling, the terms of this Privacy Policy shall take precedence on matters of personal data.

02 Data We Collect

95bd collects several categories of personal data. The specific data points collected depend on the nature of your interaction with the platform. The following table summarises the main categories of data we hold:

We collect only the minimum data necessary to provide our services, verify your identity, process your transactions, and comply with our responsible gaming obligations. We do not collect sensitive data such as religious affiliation, political opinion, biometric data, or health records, except where identity verification documents incidentally contain such information — in which case it is not processed or stored separately.

03 How We Collect Your Data

3.1 Directly From You

The majority of the data 95bd holds about you is provided directly by you when you: register an account on 95bd.io; complete identity verification (KYC); make a deposit or request a withdrawal; contact our support team via email or live chat; complete a responsible gaming self-assessment; or respond to a survey or promotion.

3.2 Automatically Through the Platform

When you visit 95bd.io, our servers automatically collect certain technical data about your device and session. This includes your IP address, approximate geographic location (derived from IP), browser type and version, device operating system, screen resolution, pages viewed, time spent on each page, and the URL of the page that referred you to 95bd. This data is collected using server logs and, where applicable, session tracking cookies (see Section 7).

3.3 From Payment Service Providers

When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard, the relevant payment provider may share transactional data with 95bd — including transaction reference numbers, payment amounts, timestamps, and partial account identifiers — to allow us to confirm and credit your transaction.

3.4 From Third-Party Verification Providers

95bd may work with third-party identity verification services to confirm the authenticity of documents submitted during KYC. These providers return a verification result (pass/fail) and confidence score to 95bd. They do not share additional personal data beyond what is required to complete the verification check.

04 Why We Use Your Data

95bd uses your personal data for the following specific purposes:

• Account creation and management — to register your account, authenticate your identity at login, and maintain your account profile throughout your relationship with 95bd
• Age and identity verification — to confirm that you are at least 21 years of age and to verify the accuracy of the identity information you have provided, in compliance with our responsible gaming obligations
• Payment processing — to process deposits and withdrawals via your chosen payment method, to match incoming payments to your account, and to detect and prevent fraudulent transactions
• Customer support — to respond to your enquiries, resolve disputes, and process account-related requests submitted via email or live chat
• Responsible gaming monitoring — to identify and respond to patterns of behaviour that may indicate problem gambling, to apply deposit limits, cooling-off periods, and self-exclusion measures, and to maintain records of responsible gaming tools applied to your account
• Platform security and fraud prevention — to detect and investigate suspicious login attempts, multi-accounting, bonus abuse, money laundering activity, and other prohibited conduct as defined in our Terms & Conditions
• Regulatory and legal compliance — to maintain accurate transaction and account records as required by applicable anti-money laundering (AML) and financial crime prevention standards
• Platform improvement — to analyse aggregated, anonymised usage data in order to improve platform performance, game selection, UX design, and support quality
• Marketing communications — where you have explicitly opted in, to send you information about 95bd promotions, bonuses, seasonal offers (such as Eid and Pohela Boishakh specials), and new game launches via email or SMS

05 Legal Basis for Processing

95bd processes your personal data on the following legal grounds:

• Contractual necessity — processing your identity data, contact data, financial data, and account data is necessary to perform the contract between you and 95bd (i.e., to operate your betting account, process transactions, and deliver our services)
• Legal obligation — processing data for age verification, KYC, AML checks, and record-keeping is required to comply with applicable legal and regulatory obligations
• Legitimate interests — processing technical and usage data for fraud prevention, platform security, and service improvement is necessary for 95bd's legitimate business interests, provided those interests are not overridden by your data protection rights
• Consent — processing your data for marketing communications is based on your explicit consent, which may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal

06 Data Sharing & Disclosure

6.1 We Do Not Sell Your Data

95bd does not sell, rent, or trade your personal data to advertisers, data brokers, or any unrelated third party for commercial purposes. Your data is used exclusively to operate the 95bd platform and to fulfil the purposes described in this Privacy Policy.

6.2 When We May Share Your Data

95bd may share your personal data with the following categories of recipients in the following circumstances:

• Payment service providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum data necessary to process your deposit or withdrawal transactions
• Identity verification providers — third-party KYC and document verification services receive copies of identity documents for the purpose of verifying their authenticity; these providers are contractually bound to process the data solely for verification purposes
• Fraud detection and AML services — where suspicious account activity is detected, relevant transaction data may be shared with AML screening services in accordance with applicable financial crime prevention obligations
• Game content providers — game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Ezugi, and Spribe may receive a unique player session token and stake data necessary to operate their game within the 95bd platform; they do not receive your full identity or financial data
• Legal and regulatory authorities — where required by applicable law, court order, or a lawful request from a competent authority, 95bd may disclose personal data to the relevant government body or law enforcement agency
• Professional advisors — legal counsel, auditors, and compliance consultants engaged by 95bd may access personal data on a strictly confidential, need-to-know basis in connection with their professional services

07 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. 95bd uses cookies and similar session-tracking technologies to keep you logged in across pages, remember your platform preferences, maintain your active betting session, and collect aggregated analytics data about how the platform is used.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control or disable cookies through your browser settings. Disabling strictly necessary cookies may impair the core functionality of the 95bd platform — for example, you may not be able to stay logged in or maintain an active betting session. Disabling analytics or functional cookies will not prevent you from accessing the platform but may affect your experience. Refer to your browser's help documentation for instructions on managing cookie preferences.

08 Data Retention

95bd retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with the following retention schedule:

• Account and identity data — retained for the full duration of your account and for a minimum of 5 years after account closure, to comply with AML record-keeping obligations
• Transaction and financial data — retained for a minimum of 5 years from the date of each transaction
• Betting and game history — retained for a minimum of 3 years from the date of each bet or game session
• Support communications — retained for 2 years from the date of the most recent communication in a support thread
• KYC verification documents — retained for the duration of the account and for a minimum of 5 years after account closure
• Marketing consent records — retained for the duration of your account or until consent is withdrawn, plus 2 years thereafter as evidence of consent management
• Technical and session data (logs) — retained for up to 12 months in active log storage, then archived or deleted

Once the applicable retention period expires, your personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with your identity. Anonymised, aggregated data (for example, platform-wide game analytics) may be retained indefinitely.

09 Security Measures

95bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction:

• SSL/TLS encryption — all data transmitted between your browser or device and the 95bd platform is encrypted using industry-standard SSL/TLS protocols, ensuring that data in transit cannot be intercepted or read by third parties
• Password hashing — your account password is never stored in plain text. It is processed using a one-way cryptographic hashing algorithm with a unique salt, meaning that even 95bd staff cannot retrieve your original password
• Two-step verification — 95bd offers SMS-based two-step verification for all accounts, adding a secondary authentication layer that significantly reduces the risk of unauthorised access even if your password is compromised
• Access controls — internal access to personal data is restricted on a strict need-to-know basis. 95bd staff members are granted access only to the data necessary to perform their specific job functions, and all access is logged and auditable
• Intrusion detection — our platform employs automated systems to detect and respond to suspicious login activity, including multiple failed login attempts, login from unusual IP addresses, and simultaneous sessions from different geographic locations
• Secure data storage — personal data is stored on servers with physical and logical security controls, including firewall protection, encryption at rest, and regular security patching
• Staff training — all 95bd personnel who handle personal data receive regular training on data protection obligations and security best practices

10 Your Data Rights

As a 95bd user, you hold the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered username and a clear description of your request. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

• Right of Access — you have the right to request a copy of all personal data that 95bd holds about you, along with information about how it is processed and on what legal basis
• Right to Rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Note that changes to core identity data (name, date of birth) may require re-verification
• Right to Erasure — you may request the deletion of your personal data where: it is no longer necessary for the purposes for which it was collected; you withdraw consent (for consent-based processing); or it has been processed unlawfully. Note that we are not obligated to delete data where retention is required by law (e.g., AML records)
• Right to Restriction — you may request that processing of your personal data be restricted in certain circumstances, for example while a dispute about its accuracy is being resolved
• Right to Data Portability — where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to 95bd in a structured, commonly used, machine-readable format
• Right to Object — you have the right to object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. Where you object, 95bd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests
• Right to Withdraw Consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal

11 Children & Minors

The 95bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Registration on 95bd requires affirmative confirmation that the user meets the minimum age requirement, and age verification is enforced during the KYC process.

If 95bd becomes aware — through its own checks, a complaint, or any other means — that personal data has been collected from a person under the age of 21, we will take immediate steps to suspend the account, investigate the circumstances, and permanently delete the personal data associated with that account. Any deposits or winnings held in an underage account will be handled in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered an account on 95bd, please contact us immediately at [email protected] so that we can take appropriate action without delay.

12 Updates to This Policy

95bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made to this policy, we will publish the revised version on this page with an updated "Last Updated" date. Where the changes are significant — for example, a new category of data collection or a new third-party sharing arrangement — we will also notify registered users via email or in-platform notification prior to the change taking effect.

Your continued use of the 95bd platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should cease using the platform and may request account closure by contacting our support team. We recommend reviewing this page periodically to stay informed of how 95bd protects and handles your personal data.

13 Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how 95bd handles your personal data, please contact our support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Request" or "Data Rights" in the subject line of your message
• Include: Your registered 95bd username, the nature of your request, and any relevant account reference numbers
• Response Time: Within 5 business days for acknowledgement; up to 30 calendar days for fulfilment of data rights requests
• Support Hours: 24 hours a day, 7 days a week
• Language: English

95bd is committed to handling all privacy requests professionally, confidentially, and within the timeframes stated above. We take data protection seriously and treat every request with the attention it deserves.